Legal information for Canadian players
MGM Casino Canada Terms & Conditions
These MGM Casino Canada Terms & Conditions explain the rules that apply when you access the website, create or use an account, play eligible games, make transactions, receive promotional benefits, or communicate with customer support. Please read the full document before using casino services.
1. Scope of the MGM Casino Canada Terms & Conditions
These terms govern your use of MGM Casino Canada and form an agreement between you and the operator identified in the legal and account information made available through the website. They apply to the website, account area, games, payment functions, customer communications, promotional features, and any related service that refers to these terms.
Additional rules may apply to a particular game, payment method, promotion, tournament, loyalty feature, or technical service. Those specific rules form part of your agreement when you use the relevant feature. Where a specific promotional or game rule conflicts with a general provision, the more specific rule will normally apply to that activity.
The English-language version is the controlling version unless applicable law requires otherwise. Headings are provided for convenience and do not limit the meaning of any clause.
How Your Agreement Is Formed
Each stage carries responsibilities. Review the relevant information before continuing to the next step.
2. Eligibility to Use MGM Casino in Canada
You may use MGM Casino Canada only when online gambling is lawful for you and when the service is available in your location. It is your responsibility to understand the laws and age requirements that apply in your province or territory.
You must meet every applicable requirement
- You have reached the legal gambling age in the province or territory where you are located.
- You are physically present in an eligible location when accessing real-money services.
- You are legally capable of entering a binding agreement.
- You are registering and playing for yourself, not for another person or organization.
- You are not subject to self-exclusion or another restriction that prohibits gambling.
- You are not using funds obtained through unlawful activity or an unauthorized payment source.
- Your participation does not violate an employment, professional, regulatory, or contractual restriction.
Location checks: You may be asked to permit device-location services or complete other checks before accessing real-money features. Attempts to disguise or manipulate your location are prohibited.
3. Account Registration and Player Responsibilities
You may hold only the number of accounts permitted by the operator. Unless the website expressly states otherwise, each player should maintain one personal account. Duplicate, shared, transferred, rented, or commercially operated accounts may be restricted or closed.
Information you provide
Registration details must be complete, current, and accurate. This includes your legal name, date of birth, residential address, contact information, and any other information requested for lawful account administration.
Account security
Keep your password and access credentials confidential. Use a unique password, secure your device, sign out on shared equipment, and notify support promptly if you suspect unauthorized access.
Personal use only
Your account is for your own recreational use. You must not allow another person to play, deposit, withdraw, verify identity, or communicate with support through your account.
Keeping details current
Update your contact, residential, and payment information when it changes. Supporting documents may be required before important account details can be amended.
4. Identity, Age, Location, and Source-of-Funds Verification
MGM Casino Canada may complete verification checks at registration, before or after a transaction, when account information changes, when unusual activity is detected, or whenever checks are required for regulatory, security, fraud-prevention, or responsible-gambling purposes.
You agree to provide clear, valid, and current information within the requested timeframe. Access to deposits, gameplay, promotions, or withdrawals may be limited while verification is incomplete.
| Check | Examples of information | Why it may be requested | Practical guidance |
|---|---|---|---|
| Identity and age | Government-issued photo identification | Confirm legal identity and gambling age | Submit a clear image showing all corners and valid dates |
| Residential address | Recent utility, banking, or official correspondence | Confirm account details and eligibility | Ensure the name and address match your account |
| Payment ownership | Payment statement or masked payment evidence | Confirm that the funding source belongs to you | Do not expose security codes or unnecessary card details |
| Source of funds or wealth | Income, employment, savings, or transaction records | Meet legal and financial-crime prevention duties | Provide relevant, complete documents for the requested period |
| Location | Device location and network information | Confirm access from an eligible jurisdiction | Enable required services and avoid location-masking tools |
Verification Readiness Checklist
These meters show how each preparation step contributes to a smoother review. Percentages are explanatory, not processing guarantees.
5. Deposits, Withdrawals, and Account Balances
You may use only payment methods that are accepted, lawfully available, and registered or authorized for your use. Third-party payments may be refused, returned, or investigated. Payment options, minimums, maximums, fees, currencies, and estimated processing periods are displayed in the cashier and may vary by account, location, provider, and verification status.
Deposits
- A deposit is credited only after the payment provider and casino systems confirm it.
- Deposited funds must be used for legitimate recreational play and not as a money-transfer service.
- A deposit may be declined, delayed, reversed, or reviewed for security or compliance reasons.
- You are responsible for any lawful provider, banking, currency-conversion, or network charges.
Withdrawals
- Withdrawals are subject to account, identity, payment, gameplay, and compliance checks.
- Where practical, funds may be returned through the original or otherwise approved payment method.
- Pending withdrawals may be cancellable only while the account interface expressly permits cancellation.
- Processing estimates begin after all requested checks and documents have been completed.
- Incorrect payment details, provider restrictions, weekends, holidays, or enhanced reviews may cause delays.
| Stage | Player responsibility | Possible review | What can affect timing |
|---|---|---|---|
| Deposit request | Use an approved method in your own name | Payment ownership and fraud screening | Provider response, limits, bank authorization |
| Balance use | Use funds for genuine gameplay | Transaction and gameplay monitoring | Promotional restrictions or account review |
| Withdrawal request | Enter accurate destination details | Identity, source-of-funds, and account checks | Verification status and withdrawal method |
| Payment completion | Monitor the approved destination account | Provider or financial-institution controls | Banking hours, weekends, holidays, intermediaries |
Account balance: The balance displayed in your account may include cash funds, restricted promotional funds, pending activity, or amounts under review. Only funds confirmed as withdrawable in the cashier are eligible for a withdrawal request.
6. Gameplay, Results, and Settlement Rules
Games are governed by their displayed instructions, paytables, return information, technical rules, and any additional conditions shown before or during play. You are responsible for reviewing the applicable rules and confirming stake values before placing a wager.
- A wager is accepted only when recorded and confirmed by the relevant gaming system.
- Results recorded by the game server or authorized system are used to settle completed wagers.
- Displayed animations are illustrative; the recorded game result determines settlement.
- Interrupted games may resume, settle automatically, or be reviewed under the game provider’s rules.
- Obvious technical, pricing, display, payout, or system errors do not create a valid entitlement.
- Wagers cannot normally be changed or cancelled after they have been accepted.
Errors and interrupted sessions
If a game, balance, wager, payout, or promotion appears incorrect, stop the affected activity and contact support with the game name, approximate time, stake, device details, and any available transaction reference. Do not repeatedly exploit or attempt to reproduce a suspected error.
MGM Casino Canada may correct an erroneous balance, reverse an incorrectly settled transaction, void affected play, or restore the position that would have existed without the error, subject to applicable law and the available system records.
7. Bonus, Promotion, and Loyalty Conditions
Promotions are optional and may be limited by eligibility, location, account status, payment method, activation period, qualifying deposit, game contribution, wagering requirement, maximum stake, expiry, withdrawal restriction, or other specific conditions.
Always read the complete offer terms before opting in or depositing. Promotional funds may be separated from cash funds, used in a particular order, restricted to selected games, or removed when an offer expires or is cancelled.
Promotion Rules by Activity
This matrix illustrates common areas where specific offer terms may apply. The rules displayed with the individual promotion always control.
Promotion misuse
Coordinated accounts, duplicate claims, artificial wagering patterns, prohibited game strategies, location manipulation, misleading registration details, payment cycling, exploitation of errors, or other activity designed primarily to obtain an unintended promotional benefit may result in the offer being cancelled and the related funds being reviewed.
8. Prohibited and Restricted Activity
You must use MGM Casino Canada lawfully, honestly, and for personal entertainment. The following conduct is prohibited or may trigger enhanced review:
- Providing false, incomplete, altered, or misleading information or documents.
- Using another person’s identity, account, device authorization, or payment method without permission.
- Opening duplicate accounts to avoid restrictions or obtain additional promotional benefits.
- Using bots, scripts, automation, prohibited software, or unauthorized technical assistance.
- Attempting to interfere with games, systems, security controls, location checks, or transaction monitoring.
- Collusion, chip dumping, coordinated play, match manipulation, or unfair information sharing.
- Using the account for money laundering, payment processing, fraud, sanctions evasion, or unlawful activity.
- Threatening, abusive, discriminatory, fraudulent, or harassing communication with staff or other users.
- Exploiting an obvious error after becoming aware, or when you reasonably should have become aware, of it.
- Selling, transferring, lending, purchasing, or otherwise commercially dealing with an account.
Reviews may consider account data, transaction history, gameplay patterns, device information, communications, location data, and legally obtained information from service providers or authorities.
9. Responsible Gambling and Player Protection
Gambling should remain recreational and affordable. MGM Casino Canada may provide tools such as deposit limits, loss limits, wagering limits, session reminders, cooling-off periods, account breaks, and self-exclusion. Availability and operation of specific tools may vary according to jurisdiction and account status.
You are responsible for using available controls honestly and for not attempting to bypass a limit, exclusion, or account restriction. Creating another account, using another person’s account, or changing technical settings to avoid a restriction is prohibited.
Player-Protection Tool Mix
The chart groups the main types of controls that can support safer play. The proportions illustrate how a balanced protection plan may combine several tools rather than relying on one measure.
Operator intervention
Where permitted or required, the operator may contact you, request information, recommend or apply account controls, suspend gambling access, refuse a transaction, or close an account when activity indicates a potential risk to your welfare or the welfare of another person.
Responsible-gambling restrictions may remain in effect for the selected or legally required period. Early reversal may not be available. Seek independent professional support when gambling is causing financial, emotional, relationship, or health concerns.
10. Website Availability, Devices, and Technical Conditions
MGM Casino Canada aims to provide reliable access but does not guarantee that every service will be uninterrupted, error-free, compatible with every device, or continuously available. Maintenance, provider outages, connectivity issues, security events, regulatory requirements, and circumstances outside reasonable control may affect availability.
- You are responsible for a compatible device, stable internet connection, and current software.
- Do not disable security or location features required for lawful access.
- Protect your device against malware, unauthorized access, and unsafe networks.
- Check the confirmed account history rather than relying only on temporary screen displays.
- Contact support promptly when a transaction or game result appears incomplete or inconsistent.
Intellectual property and permitted website use
Website content, branding, game materials, graphics, interfaces, software, databases, and related rights belong to their respective owners and are protected by applicable intellectual-property laws. You receive a limited, personal, revocable, non-transferable right to use the service for lawful recreational purposes.
You must not copy, scrape, reproduce, reverse engineer, modify, distribute, frame, resell, or commercially exploit protected content except where expressly permitted by law or written authorization.
11. Account Suspension, Closure, and Fund Review
MGM Casino Canada may restrict, suspend, or close an account where necessary to protect the player, maintain security, investigate activity, comply with law, enforce these terms, respond to a regulator or authority, or manage operational risk.
What may happen during a review
- Login, deposits, gameplay, promotions, or withdrawals may be temporarily limited.
- Additional identity, location, payment, or source-of-funds information may be requested.
- Transactions, bonus claims, and affected gameplay may be examined.
- Amounts connected to an error, chargeback, prohibited activity, or unresolved ownership issue may be held.
- Lawfully payable funds may be returned after required checks and deductions are completed.
Closing your account
You may request account closure through the available account or support channel. A standard closure is different from self-exclusion. Tell support clearly when your request is related to gambling harm so the appropriate protective restriction can be applied.
Closure does not remove obligations, investigations, pending transactions, disputes, or rights that arose before the account was closed. Records may be retained for legal, regulatory, security, accounting, and dispute-resolution purposes.
12. Complaints, Records, and Dispute Resolution
Contact customer support first when you believe a game, payment, promotion, restriction, or account decision is incorrect. Provide a concise description, relevant dates, transaction references, game details, screenshots where appropriate, and the outcome you are requesting.
Complaint process
- Submit the issue through the official support channel shown on the website.
- Allow reasonable time for account records and provider information to be reviewed.
- Respond promptly when additional documents or clarification are requested.
- Request escalation when you remain dissatisfied after the initial response.
- Use any independent dispute or regulatory route identified in the final response, where applicable.
System records, transaction logs, game records, account communications, and verified provider data may be used to determine the outcome of a complaint. Keep copies of relevant communications and do not alter screenshots or supporting documents.
13. Privacy, Communications, and Electronic Records
Personal information is handled in accordance with the privacy information made available on the website and applicable law. Processing may include identity verification, account administration, payment handling, fraud prevention, anti-money-laundering controls, responsible-gambling measures, analytics, customer support, legal compliance, and dispute management.
You agree that account notices, transaction messages, policy updates, security alerts, and other legally permitted communications may be delivered electronically. Keep your email address and telephone details current and review messages sent to your registered contact channels.
Marketing preferences can be managed through the tools made available to you. Essential account, security, legal, responsible-gambling, or transaction communications may still be sent where necessary.
14. Liability and Events Outside Reasonable Control
Nothing in these terms excludes or limits a right or remedy that cannot lawfully be excluded. Subject to applicable law, the service is provided for personal recreational use, and liability may be limited for indirect, incidental, consequential, commercial, or business losses.
MGM Casino Canada is not responsible for loss caused solely by your failure to protect account credentials, use of an unauthorized payment method, inaccurate information, device compromise, network failure, or breach of these terms, except where applicable law provides otherwise.
Performance may be delayed or prevented by events outside reasonable control, including failures of telecommunications, payment networks, game suppliers, utility services, public authorities, cyber incidents, natural events, labour disruption, or changes in legal and regulatory requirements.
15. Changes to These Terms
These Terms & Conditions may be updated to reflect changes in law, regulation, services, security practices, payment arrangements, game availability, or operational requirements. The updated version will display a revised effective date.
Material changes may also be communicated through the website, account area, email, or another appropriate channel. Where consent is legally required, you may be asked to accept updated terms before continuing to use relevant services.
Continued use after an updated version becomes effective constitutes acceptance where permitted by law. If you do not agree with a change, stop using the service and request account closure or assistance with any remaining balance.
16. General Legal Provisions
- If part of these terms is found invalid or unenforceable, the remaining provisions continue to apply to the fullest extent permitted by law.
- A delay in enforcing a right does not waive that right or prevent later enforcement.
- You may not transfer your account or your rights and obligations under these terms without written authorization.
- Rights and obligations may be transferred as part of a lawful corporate, operational, or regulatory arrangement, subject to applicable requirements.
- Clauses concerning payments, investigations, intellectual property, liability, records, disputes, and legal compliance may continue after account closure.
Governing law and jurisdiction
The governing law, competent authority, and dispute forum applicable to your account may depend on your province or territory, the operator identified in your account documentation, and mandatory consumer or gambling laws. Nothing in these terms removes protections that apply to you under mandatory Canadian law.
